customer service
If You Have a Problem, Read This
I’ve been dropping the ball.
Emails lost in the pile. Messages buried in DMs. People with subscription issues, payment problems, book orders—waiting for responses that never came.
That’s on me.
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Here’s What Happened
I’m one guy running this operation. Writing posts at 4 AM before my shift. Managing Substack, X, Stripe, book orders, customer questions, all while working full-time and dealing with my grandson Blake in the NICU 1,600 miles away.
That’s not an excuse. That’s just what happened.
Messages got lost. People got frustrated. You paid for something and I didn’t deliver the service you deserved.
I’m sorry.
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Here’s What’s Changing
From now on, ALL customer service issues go to one place:
biblicalmancustomers1611@yahoo.com
Subscription problems. Payment issues. Book orders. Anything related to a purchase or a problem with Biblical Man content or products.
Send it there. Not to my DMs. Not to random emails. Not to comments.
That email. One place.
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My Wife Is Stepping In
She’s going to be handling customer service issues with me. We’re working as a team now to make sure nobody falls through the cracks.
She’s better at this than I am anyway. More organized. More patient. Actually responds to emails in a reasonable timeframe.
If you’ve been waiting on a response, send your issue to that email address. We’ll get to you.
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Some Issues Take Time
Be patient with us. Some problems are tied to Stripe, Substack’s billing system, or other platforms. We can’t fix everything instantly.
But we will fix it. One person at a time.
If your issue takes longer than you’d like, it’s because we’re working through the queue or dealing with a third-party platform, not because we don’t care.
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The Promise
Every email to that address will get answered.
Every customer service issue will get resolved.
It might take a day. It might take a week. But we’ll get you squared away.
You paid for something. You deserve what you paid for. And if we screwed up, we’ll make it right.
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If You’re Waiting on Me Right Now
Send your issue to biblicalmancustomers1611@yahoo.com today.
Include:
- Your name
- What you paid for
- What the problem is
- Any order numbers, email receipts, or proof of purchase
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I built this ministry on telling the truth even when it’s uncomfortable.
Here’s an uncomfortable truth: I’ve been failing at customer service.
That changes now.
Thanks for your patience. Thanks for sticking with us. Thanks for giving us a chance to make it right.
— Biblical Man
This doesn’t read like failure—it reads like faithfulness under pressure. You’ve been carrying a heavy load: writing, working full-time, and bearing family burdens most people never see. Yet instead of hiding, you’ve chosen to step into the light, admit where things slipped, and set a new course. That takes courage. We respect this. Many of us will even feel closer to your ministry because you were real and spoke with raw honesty. And now, with your wife stepping in, you’re not just fixing logistics—you’re showing what biblical teamwork in marriage looks like. Stay steady. God doesn’t call us to perfection; He calls us to perseverance. The very fact that you’re pressing on—even while walking through little Blake at NICU heartache and life’s chaos—is a testimony in itself. Keep going. This is a turning point, not a dead end. We’re with you.
Thank you and bless you and your family.